Shipping + delivery: New Zealand

All our items are shipped from Whakatane, Bay of Plenty, New Zealand. We deliver to New Zealand, Australia, the UK, and the USA. Delivery times will be shown at checkout.

Free shipping:

• Standard orders: Free shipping on orders over $150
• Orders containing bulk items: Free shipping on orders over $400

Bulk items include quilts, quilted items, duvets, mattress toppers, pillows, and cushions. These require larger packaging and courier handling, which is why the free shipping threshold is higher when your order contains one or more bulk items.

Shipping rates

• Standard Shipping Domestic NZ (0–5kg): $10.00–$14.99
• Bulk or heavy item surcharge (NZ): $25
• Standard International: Quoted at checkout
• Express International: Quoted at checkout

Sometimes there might be delays beyond our control, but we'll do our best to help you if that happens.

Please note that orders to Australia, the UK, and the USA may incur additional bank charges, import duties, and taxes when your payment is processed or your order arrives. These charges are the purchaser's responsibility, and it's important to comply with the laws and regulations of the destination country.

Returns + refunds

We want you to love your purchase. If something isn’t quite right, we’re here to help.
You have 30 days from the date of purchase to return eligible items for a refund, provided they are unused, unwashed, and in their original condition.

Final-Sale & Non-Returnable Items:

Please note that the following items are final sale and not returnable.

• Quilts/ Duvet inners, mattress toppers, and pillows
• Mattress and pillow protectors
• Clearance (End-of-line) items
• Orders older than 30 days from the sale date are also not eligible for return.

Returns 

• Customers are responsible for return postage. 
• Refunds are processed once the returned item has been received and checked.
• Eligible returns will be issued as a refund (excluding shipping costs) to your original payment method (Within 5-10 business days).
• You may return your items in one of our stores - please follow steps 1–3 of our return process.

Return Process

Because we receive very few returns, we handle each one individually to ensure the best outcome for you.

1. Get in touch

Email our team at hello@georgestreetlinen.com with your order number, the item(s) you’d like to return, and a brief reason for the return.

2. Complete the return form

We’ll send you a return form. Please complete this and include it with your return.

3. Send your return or drop off in one of our stores

Return the item(s) and completed form to: George Street Linen, 16 George Street, Whakatāne 3120, New Zealand

4. Refund processing

Once we’ve received and inspected your return, we’ll process your refund. Please allow 5-10 business days for this to be completed.

Faulty or Damaged Items

Your rights under consumer protection laws are always upheld. If your product arrives faulty, damaged, or not as described, we will refund or replace it.